Terms & Conditions
Payment
Payment in full is required at the time of booking. Your installation is confirmed once payment is received.
The install fee is $89 per post. A travel fee of $10 or $30 applies to properties in the Secondary and Extended zones, and is calculated automatically from the property address at checkout. Any add-on services you select are charged at the rates shown at checkout.
All prices are in Canadian dollars. No tax is applied.
Card payments are processed by Stripe. Posthaus does not receive or store your card details.
If a property falls outside our standard service zones, no payment is taken at booking. We will confirm the travel fee by email and send a payment link before any work is scheduled.
Installation Terms
Installation includes placement of the post for as long as your listing needs it.
Posts are typically installed within 48 hours of confirmation, Monday–Friday (excluding holidays).
Cancellations & Refunds
Cancellations must be made at least 24 hours prior to scheduled installation. Email us at hello@posthaus.ca to cancel.
Cancelled with 24 hours notice or more: your booking is refunded in full.
Cancelled with less than 24 hours notice: your booking is refunded less a $35 service fee.
If we are unable to complete your installation for any reason on our side, you are refunded in full.
Refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank.
Site Preparation
The Realtor is responsible for ensuring:
• property location is ready for installation
• there are no underground obstructions preventing installation
• installation complies with local bylaws
• homeowner approval has been obtained if required
If installation cannot be completed due to site conditions, a return trip fee may apply.
Sign Responsibility
Realtor is responsible for supplying sign panel unless otherwise arranged.
Sign drop off or storage may be coordinated if needed.
Liability
Posthaus is not responsible for damage to signs due to:
• weather
• vandalism
• landscaping equipment
• third-party interference
• homeowner removal
• external circumstances beyond our control
Access
Clear access to installation area must be provided.
If installer cannot access the location, a return trip fee may apply.